April 1, 2014

Jon Anderson
P.O. Box 146
17980 So. 82nd Street
Hickman, NE 68372
jonpanderson@gmail.com
 

SUMMARY

Whether it is Account Management, Inside Sales, Sales Operations, Market Research, Technical Support, Quality Assurance, Editorial Supervising I have made an impact at each place I’ve worked and worn many hats, often at the same time. My experience and flexibility has allowed my employers to take advantage of my broad range of skills, while also giving them the confidence to rely on me to drill down and focus on one specific role if necessary. I am very organized and I have the ability to work quickly and correctly. I’m confident, yet humble.

 

EDUCATION

University of Nebraska at Lincoln – Business Administration

User Interface Engineering – Web App Masters Tour

AdMonsters Training: Ad Operations 101 & 102, Ad Operations 204: Targeting and Tagging

Microsoft A+ (Operating Systems Fundamentals)

FISH! Principles and Philosophy

The Disney Keys to Excellence

 

EXPERIENCE

Nanonation, Lincoln, NE / September, 2010-Present

Technical Support Engineer/Quality Assurance Analyst

  • Account management, software, and systems support for new and existing customers
  • QA testing and configuration refinement for custom software solutions
  • Successfully worked to improve business relationship with Harley Davidson
  • Serve as lead account engineer for Nike and Louis Vuitton relationships
  • Other key clients include Mazda, Royal Caribbean, Dell, PepsiCo, Room & Board, Estee Lauder

 

Firespring, Lincoln, NE / April, 2009-September, 2010

Product Manager/Web Solutions

  • Returned to serve in Product Manager role
  • Successfully helped retool a troubled Web Solutions team with new management
  • Helped implement and kick off successful customer engagement platform
  • Involved in client retention and account management
  • Additional responsibility assisting with escalated customer issues
  • Assisted with Search Engine Optimization and Search Engine Marketing products

 

Dictionary.com, Long Beach, CA / March, 2007-March, 2009

Manager, Sales Operations

  • Helped make Dictionary.com a top 75 web property
  • Under my management our sales team increased revenue and improved advertising performance every month
  • Helped grow revenue to approximately $12 million for the year ending 2008
  • Contributed due diligence surrounding friendly sale of the company in late 2008 – purchased by Ask.com
  • Managed advertising and coordinated ad trafficking for all campaigns
  • Implemented guidelines utilizing ad serving databases to ensure accurate and cost effective delivery of campaigns
  • Supervised and coordinated Account Management team

 

Firespring, Lincoln, NE / August, 2001-March, 2007

Market Research Analyst/Account Manager

  • One of original employee stockholders
  • Account management and sales for start-up technology company
  • Trained client staff on overall product functionality
  • Leading role in market research and sales strategy for vertical product lines
  • Direct management of account relationships for clients throughout the United States, Canada and Europe
  • Played key role in growing revenue of less than $500,000 for 2001 to nearly $4,000,000 in revenue for the year ending 2006

 

iUniverse, Inc., Lincoln, NE / 2000-2001

Publishing Associate/Account Manager

  • Managed customer relationship with Microsoft Press and IDG Books Worldwide—publisher of the best-selling For Dummies books, Frommer’s Travel Guides and CliffsNotes
  • Monitored key performance statistics revolving around product content, sales, order fulfillment, and customer service
  • Coordinated and communicated product specifications between partner teams and internal production departments and staff

 

Oasis Publishing Company, Lincoln, NE / 1996-2000

Project Manager/Supervising Editor

  • Project coordination, scheduling, management, and editing responsibilities for all projects
  • Successfully implemented project organizational tools to lower costs of product development
  • Developed methods for improving overall product design and marketability
  • Assisted in sales and marketing effort
  • Supervised team of proofreaders and editors

 

Bank of America, San Francisco, CA / 1993-1996

Senior Financial Analyst

  • Project work and analysis for members of senior management team
  • Responsible for Division’s required reporting to FDIC, OCC and the state of California

 

National Bank of Commerce, Lincoln, NE / 1988-1993

Network Support Staff

  • Correspondent banking position for Computer Services Division, a data processing service provider to over 200 banks throughout the Midwest
  • Customer training, support, and facilitation of business information systems

 

REFERENCES

Available upon request

 

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